FAQ
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FAQ – Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), Apple Pay, as well as secure payments via PayPal.
Is payment secure?
Yes, 100% secure. All transactions are protected by SSL encryption, and we do not store any banking information.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, please contact us promptly at support@mivia.store — we'll do our best to fix it.
Delivery
What are the delivery times?
Orders are prepared within 24 to 48 hours. Standard delivery in France takes between 3 and 7 business days. You will receive an email with a tracking link as soon as it is shipped.
Do you ship internationally?
Yes, we deliver throughout Europe. Delivery times may vary depending on the destination.
How do I track my order?
As soon as your order is shipped, you will receive an email with a real-time tracking link. You can also contact us at any time.
Products
Is the electric bouncer suitable from birth?
Yes, our bouncer is designed to accommodate newborns safely thanks to its 5-point harness and its adapted inclination.
Are the fabrics washable?
Yes, the covers of our products are removable and machine washable at 30°.
Are your products guaranteed?
All our products come with a 1-year warranty against any manufacturing defects.
Returns & Refunds
What if I'm not satisfied?
Don't worry! You have 60 days after receipt to return an item. It must be unused and in its original packaging.
How to make a return?
Contact us at support@mivia.store with your order number. We will guide you step by step.
How long does it take to get a refund?
Once the return is received and inspected, the refund will be issued within 5 to 7 business days.
About Mivia
Who is behind Mivia?
Mivia is a brand created by parents, for parents. Our mission: to offer quality, practical, and reassuring products to support your baby's first years.
Are your products tested?
Yes, all our products comply with European safety standards (EN71, CE, etc.) and are tested to meet the demands of modern parents.
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Customer Service
How to contact you?
Our team is available 24/7 via email at support@mivia.store. We typically respond within 12 to 24 hours.